Victor de Souza

Senior Technical Account Manager at Microsoft Corporation

Technical Account Managers own the support relationship with Microsoft's most important customers and through highly-proactive engagement are constantly alert to opportunities which develop, improve and maintain that relationship. A trusted Advisor to our Enterprise Customers.

Escalation Manager at Microsoft Corporation

This position is responsible for supervising and enhancing the performance of a team of highly skilled escalation engineers, including the areas of customer satisfaction, technical expertise, and responsive and reliable resolution of the most critical and highest impact problems for Microsoft's customers using Microsoft software products. Position is also responsible for world-wide escalation management for at least one "major" Microsoft Product.

Team Manager Platforms at Microsoft Corporation

This position is responsible for supervising and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery. The Team Manager will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability. The Team Manager will lead, schedule, and coordinate daily work, meetings, and projects relevant to the team and unit. The ability to follow Customer Focus Culture and Days to Solution Processes is key to success in this position. The manager will also be expected to engage directly with the field services team and customers to ensure that we continually deliver high quality service and plan for future developments effectively. The qualifications required to be a Microsoft Enterprise Platform Support Team Manager include both excellent managerial skills as well as demonstrated leadership skills. Among those are oral and written communications skills, organization and time management skills, motivational and leadership skills as well as a general sense of the business. The Team Manager must also be able to operate effectively with all peers, superiors and subordinates

Team Manager Latam at Microsoft Corporation

This position is responsible for supervising and enhancing the performance of a team of Latin America Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery. The Team Manager will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability. The Team Manager will lead, schedule, and coordinate daily work, meetings, and projects relevant to the team and unit. The ability to follow Customer Focus Culture and Days to Solution Processes is key to success in this position. The manager will also be expected to engage directly with the field services team and customers to ensure that we continually deliver high quality service and plan for future developments effectively. The qualifications required to be a Microsoft Enterprise Platform Support Team Manager include both excellent managerial skills as well as demonstrated leadership skills. Among those are oral and written communications skills, organization and time management skills, motivational and leadership skills as well as a general sense of the business. The Team Manager must also be able to operate effectively with all peers, superiors and subordinates

Technical Account Manager Latam RSC at Microsoft Corporation

The LA TAMs will be at a minimum bi-lingual or tri-lingual (English, Spanish, and Portuguese) depending upon their accounts' needs and will be responsible for the overall quality of the support provided to the LA customers. This includes customer call follow-ups, in addition to normal support answers. They will act as the primary ARSC communicator to the ARSC Field Engineer. The TAM is a highly trained representative of Microsoft who works directly with and for a limited set of Microsoft's customers toward the goal of making them successful in running, sustaining, and improving their business with Microsoft products. Manage the support issues of an assigned group of customers (Microsoft subsidiary, Premier Corporate Customers and ASC/SPs) by acting as a technical resource and/or coordinating with other groups at Microsoft to assist the customer in their use, support and implementation of Microsoft solutions. Assist with Priority escalation issues when dealing with language issues and/or localized products. Ensure the highest level of customer satisfaction by understanding the customer's computing needs cultural differences and by having the ability to speak their native language to build a strong relationship and managing the account effectively.

Technical Account Manager at Microsoft Corporation

Primary responsibilities include providing high quality technical support to Corporate Accounts by managing support issues and communicating Microsoft's strategic technical directions. Account management environment; strong knowledge of vertical and horizontal integration of Microsoft advanced systems; demonstrating VB programming skills; knowledge of DBMS; strong understanding of PC Architecture fundamentals and software development technology, procedures, and tools; proven project management and problem solving, demonstrating account management, excellent customer service and communication skills. Programming experience in FOXPRO, Assembler 8086/x86 and C.

IT Manager at Microsoft Corporation

Primary responsibilities include managing and planning technology for ITG. This includes evaluating new technologies, assimilating the "technology lifecycle" into standards and common components, keeping network servers and services, Network Traffic, and replacing technology when it becomes outmodeled. The key customers are the Sao Paulo, Brasilia and Rio de Janeiro offices. Other responsibilities include: Evaluate Enterprise requirements, Systems Architecture and standards and Advance technology; Strong knowledge of Microsoft Advanced Systems product technologies; excellent communication skills; and being able to research and provide others in ITG, the rest of the company and to external customers with its results.

Support Engineer at Microsoft Corporation

Primary responsibilities include providing responsive and reliable technical solutions and information to corporate support customers using Microsoft SQL Server for O/S 1.x, Lan Manager, Windows, Windows for Workgroup, MS Access, MS Mail Server/Client, Multimedia Titles, communicating with corporate customers (via telephone or written correspondence) problems identified in Microsoft systems software, analyzing problems and developing solutions to meet customer needs, writing code, learning pre-release products in area(s) of support responsibility in order to support them once released, reporting software bugs and customer suggestions, and writing technical articles and sample programs for the knowledge base. Strong customer service, problem solving, and communication skills.

System Senior Engineer at FOX IMPORTATION EXPORTATION S.R.L.

Primary responsibilities include developing prototype software on the PC, and interface software for DBMS with Clipper and Networking with NOVELL. This includes working with project management and the members of the development team to develop specifications and the commercial software and firmware for this company. Additional responsibilities include managing and implementing the software and firmware components to them, as well as contributing to the overall product strategy and development plan. Strong Assembler and Clipper programming skills, experience working at the hardware interface level, and experience integrating and linking independent software modules from external sources. Ability to design or integrate hardware components.

Technical Support Manager at Apoio Informatica Ltda

Primary responsibilities include leading the charge with NetWare, Autodesk and Microsoft competitive efforts in the Polo Petroquimico de Camacari in large accounts. Must be a networking expert with Microsoft and Novell products capable of developing competitive strategies and collateral materials. Strong presentation and persuasion skills, with sales and project management background. Planning and implementing the technical services on that location. Managing a team of 20 engineers to provide helpdesk and onsite support to major oil companies and subsidiaries.

Consultant at Abreu Tours Inc.

Primary responsibilities include assessing Abreu business problems and developing solutions. This includes designing system requirements, analyzing and recommending systems design alternatives, and developing turism, Networking, business applications and the overall system architecture. Experience programming in Clipper and basic language, developing and supporting traveling applications in the Microsoft Windows environment. Being able to travel

CTO and Co-Founder at ST&T Eletronica Ltda.

Primary responsibilities include designing, implementing, and executing tests for IBM PC Compatible Machine and BIOS. Designing, Implementing Windows GDI in ROM programming experience in the microcomputer environment. Knowledge of low level firmware programming and video cards HW and Firmware. Experience programming in DOS, Windows based environments. Launch of a Microcomputer named Quark-XT and Quark-286.

HARDWARE/SOFTWARE LEAD ENGINEER at Microcraft Microcomputadores Ltda.

Primary responsibilities include designing, implementing, and executing tests for IBM PC Compatible Machine and BIOS. Knowledge of low level firmware programming and video cards HW and Firmware. Experience programming in DOS, Windows based environments. Launch of a Microcomputer named Craft-XT, Craft-286, AppleCraft II and Craft Cards PC Compatibles.

Trainee at Microdigital Microcomputadores Ltda.

Primary responsibilities include collecting customer feedback for the product and create a comprehensive documentation for the product, easy to understand and easy to use. Account manager contact and creating monthly reports. Working with OEM sales to review the entire interface with hardware and firmware design. Knowledge of Sinclayr Z-80 applications with the capability to create spreadsheets and word processing documents into the Simclayr Environment. Communication skills in a customer service environment, strong learn ability. Test and evaluation of new products.

Trainee in Eletrical Engineering at Erkla Tec. Prod. Eletronicos Ltda

Primary responsibilities include testing several large areas of Apple II Plus and its related components. Reviewing product specifications and designs for completeness and testability, planning a testing strategy, scheduling work, writing test documentation, and testing the product. Other responsibilities include managing the testing of shared code or externally developed components, and possibly to develop a simple 8085/Z80 hardware to integrate with industrial automation using in conjuction with Apple machines. Experience with Apple Basic Language and Assembler Z80 and 6502. Certified thru official INTEL training on Microprossessing Z80/ 8080/ 8085/ 8086/ 6502, Electrical Components and Introduction into the Basic Electronic.

Senior Service Delivery Manager at Microsoft

The primary purpose of my position is to ensure that Microsoft Services are being effectively delivered at the operational level to meet the required business outcomes. This includes taking an end-to-end view of our Microsoft Services as it relate to your business capabilities and seeking to be proactive in the continuous improvement of service delivery. Responsibilities includes but not limited: o Leading the Service Management and Service Improvement agenda within my customers o Understanding the business outcomes required from end-users. o Building strong relationships with key executive levels and IT Managers. o Help Developing and negotiating service level agreements (SLAs) with the business. o Developing working relationships with the internal IT Support teams. o Progressively implementing service metrics and reporting to ensure that service levels meet or exceed targets. o Implementing selected MOF and ITIL processes in order to achieve best practice service performance. o Contributing to remediation of service failure and continuous improvement of delivery. A highly motivated individual who can provide strong service delivery skills, along with leadership, guidance and coaching abilities, to deliver quality focused outcomes.

Fundacao Armando Alvares Penteado

Colegio Objetivo